Arbor Hill Assisted Living FAQs

See the Application for Admission to Arbor Hill Assisted Living Community.

See the Admission Checklist for Arbor Hill Assisted Living Community.



Q — Are there units for two people?

A — Yes, please contact admissions for availability.


Q — Is parking available for both residents and visitors?

A — Yes, parking is available, but limited, in the on-site lot.


Q — What are your visiting hours?

A — You can visit residents at any time day or night. Since all residents have a private apartment, there are no set visiting hours. We ask that you simply be respectful of their neighbors.


Q — Are the apartments furnished?

A — The apartments are unfurnished so you can furnish it with your own personal items.


Q — Is there a waiting list and when should I put my name on the list?

A — The sooner the better.  Yes, there is a wait list for Arbor Hill Assisted Living which doesn’t require a fee.  You can remain on the list for an extended time and we will contact you yearly to see if you are interested and may decline 3 times and still remain on the list.


Resident Eligibility

Q — Are there any age restrictions for potential residents?

A — The minimum age is 62.


Q — Do you accept Medicaid?

A — We accept both private pay and Medicaid waivers.  Our pricing is designed for those of low to moderate income levels.  Contact admissions for additional entrance requirements.


Care Coordination

Q — Do you do an assessment of my mother’s care needs before she moves to Arbor Hill Assisted Living?

A — Yes, our Wellness Director will assess personal care needs and with family input and collaboration, devise a plan on how best to meet them.  Once your mother has moved into Arbor Hill Assisted Living, we will conduct a nurse review and adjust her care plan to her needs.


Q — What level of care coordination is offered?

A — Medication dispensing, medical reminders as needed, routine checks, and assistance with activities of potential difficulty including toiletries, dressing, bathing, and grooming.


Q — Is additional on-site care available?

A — Podiatrist, lab, and optometry are available and are billed to residents’ insurance.


Q — How often is my mom evaluated to be able to be able to maintain her status in assisted living?

A — Service plans are reviewed when there is a change of status of the resident’s condition.


Q — How does coordination with residents’ medical care providers work?

A — Resident assistants, under the supervision of the nurse, are able to coordinate with the personal care physician or any preferred specialist.


Q — Are there prescription refill procedures in place?

A — Yes, Arbor Hill uses a pharmacy that is able to fill prescriptions 24/7 and deliver at no extra charge.


Q — Is medical care transportation available?

A — Yes, the office will assist is setting transportation up for residents’ doctor’s appointments.



Q — Are pets allowed?

A — Yes, we allow small pets (up to 20 pounds) along with aquariums.  Residents are welcome to have small pets if they are able to care for the animal without assistance (feeding, walking, care, etc.). We require current vaccination paperwork prior to move-in, and a proper introduction of the pet to the staff members who will be regularly interacting with the resident pet owner.


Q — Is there an additional cost and/or deposit for pets?

A — Yes, we require an initial $100 deposit for pet.



Q — What utilities are included?

A — Heat, electricity, water, cable, WiFi and telephone are included.  An extra fee is required for AC use.


Q — Are individual climate controls available in residents’ rooms?

A — Yes, there are heating controls in each room plus room air conditioners can be purchased (not included).



Q — What is the meal plan at Arbor Hill?

A — The facility offers three meals per day, 7 days a week.  All meals are included in the monthly rental price.


Q — Can special diets be accommodated?

A — Yes, Arbor Hill is able to accommodate most dietary restrictions at no additional cost.


Q — Are menus available?

A — A menu is published monthly.  Residents can view the menu as it is posted in various locations throughout the facility.  They can be obtained in the Arbor Hill business office.  Here is a sample of a typical menu.


Q — Are residents and visitors allowed to prepare their own food in the main kitchen?

A — No, the main kitchen is reserved for meal preparation by our dietary staff, however each floor has community kitchenettes for residents’ use.


Q — Are visitors allowed for meals?

A — Yes visitors are allowed for meals.  There is no limitation on frequency – there is a charge for each guest meal.  Guest’s meals can be purchased in the office.


Q — Can residents make arrangements for special celebrations or private use of dining facilities?

A — Yes, our dining room and café are available during non-meal hours.